I am Senior Vice President and Chief Design Officer at Walmart. Our team creates experiences for customers online and in the store, and for employees in the retail environment and our corporate offices. We use design thinking and rapid prototyping to imagine, inspire and align cross-functional teams throughout the enterprise. Our focus on impeccable execution and continuous shipping has made measurable improvement in customer satisfaction and financial performance. We are an award-winning team at the forefront of Walmart's omnichannel transformation.
Prior to Walmart, I was Chief Product Officer at Samsung NEXT, the global innovation & venture division of Samsung. I've also held executive leadership positions at some of the most amazing design firms in the world: I was Head of Digital at IDEO, Global Executive Creative Director at frog design, and Associate Partner at Pentagram.
HEALTHCARE: I collaborated with major healthcare companies Sanofi, Merck, J&J, and Pfizer to create behavior change products and services as an alternative to drug therapy. Our work was called the "gold standard of open innovation" by Obama's White House. In addition, I advised Pierre Omidyar's HopeLab on product strategy.
NETWORK + INFRASTRUCTURE: With the Mozilla Foundation, I helped build a network of entrepreneurs to create low-cost ways to connect rural villages to the internet in India, South Africa, and Brazil. Core to this work was driving community-based strategies to improve financial independence, political participation, and access to education. I have also advised Malala Fund on brand strategy.
FOOD SYSTEMS: My team designed the Marc Cuban-backed healthy fast-food chain: Naked Pizza, which launched across the US, UK, and UAE.
AUGMENTED REALITY: I've worked with Magic Leap on feature development and positioning.
IMPACT + REGENERATION: In 2007, I founded the Designers Accord, the global coalition of designers, educators, and business leaders working together to create positive social and environmental impact. I was Executive Director of the Designers Accord for ten years, during which over half a million designers engaged in projects and programs to advance the conversation around the ethics, practices, and responsibilities of the design community. Our final international initiative was Creative Power Day.
I've been named one of the 100 Most Creative People in Business by Fast Company magazine, a Guru of the year by Fortune magazine, a Hero of the Environment by TIME magazine, a Master of Design by Fast Company, one of the World's Most Influential Designers by Businessweek, and a Tech Titan by The Irish Times.
I have spoken at Davos several times, keynoted at SXSW, European Trend Day, and PINC, and written for Fast Company, the World Economic Forum, the Huffington Post, and Core77. My favorite topics are purpose, the business of design, status-quo culture, the bias against creativity, systems thinking, the responsibility of design, and social impact.
I am currently a member of the Ford CX Advisory Board. Previously, I served on the World Economic Forum Global Futures Council on Innovation & Entrepreneurship, World Economic Forum Global Agenda Council on Design & Innovation, Kleiner Perkins Design Council, Sustainable Brands Advisory Board, Sanofi Customer Innovation Board. I am also a member of the Japan Society Innovators Network.
I did my graduate work at Yale in cultural theory, my undergrad at Swarthmore College in English, and I completed Major coursework in Psychology at Trinity College Dublin.
You can reach me via LinkedIn.